I have a love-hate relationship with offshoring’s political/social associations. On the one hand, I’m guilty of laughing every time Russell Peters makes a crack about Indians. On the other hand, I get a little irked when someone says offshoring takes away jobs just so companies could give summer ones to Third World hicks.
Not only is that kind of talk borderline racist, it’s not a very accurate picture of BPO countries in the developing world. Qualifying an ERP lead isn’t exactly summer job fare. Furthermore, a difference in seasons is hardly good enough reason to believe it’s good to outsource during some parts of the year and not in another. (This sounds contrary to reports saying that companies are planning to further expand their outsourcing.)
It sounds a little extreme but some outsourcing relationships can reach that point. Like any other business, lead generation companies are held accountable for delivering what they promised. On the other hand, that doesn’t mean you have to get bullish when it seems like they’re failing to deliver.
When people say outsourcing, it usually just stops at finding a company who can do the non-essential/non-core tasks and just making sure their people are proven experts. It’s like a game that sounds so simple but that’s what leads to one weak assumption: it’s a complete no-brainer.